This company is definently a scam. We were contacted by James (ext. 216) in August '08. He promised that if we paid PFF 2495.00 that he could guarantee that Homecomings Financial (mortgage company) would settle on a 3 - 6% Fixed rate. We sent a money order to PFF and since then, have been chasing them down for details and callbacks.
James also instructed us not to talk to, or make any more mortgage payments to HF.
Last month (Nov.) we talked to Marcell (ext. 145) and Trevor (ext. 500) and both said that James should not have promised those numbers! (which means he lied) We were asked in mid-Nov to update our bank statements and P&L which we did.
We talked to HF on several occasions (they call everyday) and asked about the authorization from PFF to which they replied "we do not accept fax authorizations". So PFF never mailed the proper paperwork to HF to take the process to the next level.
Today, 12/17/08 after leaving another message for Marcell (ext. 145) got a call back from Leslie (unknown ext.) who stated she had been assigned our file. She said that PFF was still waiting on certain documentation from us before they could move forward. I told her that as per my last conversation with Marcell that they did not need any more paperwork from us and we were just waiting for HF to assign an agent to the case.
In the previous conversation with Marcell he passed the call to Trevor who for 30 minutes tried to sell me on the idea of declaring bankruptcy and that they could get me cash to move out and could put off foreclosure for up to six months so "you can live rent free". This is bad business and not to mention bad ethics.
I am not, and have no desire to dodge my payments. We are just trying to get a more resonable interest rate. (Currently 9% and rising monthly) So today, after demanding a refund Leslie calls back and tells me that HF had actually come to an agreement of 7.9% (not the promised 3-6%) and would be sending a new loan agreement via FedEx.
I told her this was unacceptable and not what we paid for and demanded a refund. Leslie said she had contacts at HF that she would call and see what she could do as well as personally walking over to the refund dept. And requesting that we get our money back.
I am days away from blowing the whistle to every television station and online media outlet that I can about PFF bad business pratices and fraudulent sales techniques. Not to mention my good friend the D.A. For Catawba county and the Attorney General of N.C.
... Just got off the phone with PFF and somebody I've never spoken to who informed me that we will not be getting a refund because they did get us a loan mod. (7.9%) regardless of what we were told in August by James (ext. 216).
Basically... Screw me for not reading every bit of the contract, even though James said don't worry about those terms because we will without a doubt be able to get you a new interest rate of 3-6% and it will only take up to 60 days.
Apparently the new loan is in the mail (again) from HF and PFF reccomends I take the deal even though it's not what they promised.
They are liars. End of Story. Shame on me for buying what they were selling. Which was a huge pile of B.S. I'm out 2495.00 and will now forclose on a house that is worth 50,000 less than what the loan is for.
I love America but I hate bad ethics.
0 comments