To whom it may concern:
My complaint is the result of the FIA CARD SERVICES online payment application did not capture my payment input and now my account has been closed although the account is in a "current" status. I don't understand why this company seems driven to tarnish my credit rating which will have serious repercussions with my other accounts.
Why are they exhibiting such strong negative behavior? One would think that a little more coorporation would be forthcoming based on my payment history with other creditors. This is the only account where there appears to be a problem and FIA appears to be sticking its head in the sand.
How can they possibly justify jacking my interest rate up to 29.99% in such a short period of time? To me, its Un-American and borders on financial genocide. There will be no winners in this debate only losers.
It seems that the application works well if I make a payment 1-day before its due, but problems arise when I try to schedule a payment in the current month to be paid in the next month, which is what happened most recently.
In the past, the account reps have called within 10 days after a payment was due which I promptly paid, so, at no time did the montly payment go beyound 15 days.
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