I was a customer of Compass Bank when it was Texas State Bank and never had any complaints. The employees of the bank were always helpful and understanding. I don't know what happened to those employees and their attitudes when the bank switched over. They are now rude and not very sympathetic.
My complaint is with their shady practices involving NSF fees.
I had $32 dollars in the bank on Sunday and knew I had to watch what I was spending. So when I decided to get the kids something to eat, I knew I couldn't spend very much. We spent about $13, so that left about $19 On Monday, there was a $10.00 service fee taken out, which left $9 in the bank. So Tuesday morning, after much talk and thought with my husband I decided to withdraw $220 to pay some bills that needed to get paid. I understood that I would be charged a $38 fee. On Friday of the same week my paycheck got direct deposited, and I needed to check the balance and found that the bank had charged me a fee for the debit I made on Sunday when I had money in the account to cover it. My husband called the 1-800 number and was told that the debit made on Sunday was taken out of the account the next business day, which would be Monday. That would have been fine because I had the $32 dollars in the bank on Monday. But what the bank did was post the debit made on Sunday, which was actually posted on Monday, on Tuesday afternoon. That means that they took out the $220 that I debited, then took out the $13 that was posted the day before, resulting in two $38 fees. If it sounds confusing, that's because it is. The representative on the phone could not explain how the the service charge posted on Monday, did not bounce, but the debit made on Sunday did... Three days after it was made. Now we are waiting for another representative to decide if we should get one of the NSF fees returned. So I guess we'll cross our fingers and hope someone actually calls us back.
0 comments