All I thought I was ordering was the Free Trial of Acai Pure at a cost of shipping only at $4.95. On my 4th phone call to the customer service department where someone answered after 39 minutes I was informed that the other products were a marketing gimmick and I did not read carefully so did not catch the fact that you had prechecked the other products of hoodiburst gum at $9.95 and hoodiawater1 unit at $29.95. I was offered a $15.00 discount which I refused because I did not want the extra products and due to my concern about the company I did not any longer want the Free offer. The representative refused to help me (several times) because I had filed a dispute of charges with my bank. I did call again and waited for a total of 109 minutes for a representative from the customer service department to answer. I was again offered a discount, this time $20.00 to keep the products and again I refused and informed the representative that I did not want to keep the products and did not want any more, to be sure that there were no future charges to my account. I was then issued a Return Merchandise Authorization.
I sent back the unopened products and the company received them per my US Postal Service Delivery Confirmation Receipt.
This entire process from order to receipt took 13 days. The internet ad shows returns to be made within 14 days and the sales receipt I was sent shows within 30 days of the original purchase date refunds will be made.
The company Acaipure has now made another unauthorized charge of $39.95 to my credit card. No other product was received by me, nor have I in any way authorized the company to collect funds from my account. There has not been any adjustment made on the original charge and so far they have charged my account $79.90.
By the offer statement I am responsible for $4.95 shipping and 15% of 39.95 which is $5.99 to restock theproduct. That is a total of $10.94 which I will not dispute once I have heard from this company and have been assured that my credit card will no longer be charged.
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