I have a loan through Nuvell—I have paid well—never late once in 2 years. I recently went on Maternity leave earlier than expected and contacted the company to make arrangements. I informed them that I had planned on working 2 months longer—but had complications and had to go into the hospital much earlier than expected.
I wanted to ask about getting my payment deferred. I called 3 days before my payment was due and spoke to 2 people—I was told that for the month of October—they were unable to do any further deferrment requests—but due to my excellent payment history and credit score—I would have no problem getting the deferrment approved—just call back the beginning of November. (By the way—I have always paid more than the amount due—so actually I shouldn't even owe the October payment—but they said they couldn't due that—it was already applied to the principle.)
I called back on November 3rd—my payment was due the 26th—and according to the man I spoke with the 1st time—I had a 16 day grace period. On the 3rd—they said they would submit the request—no problem—it would take 2 days to process. 2 days later I receive my 1st phone call—my payment is now 8 days late—they ask me if I am going to make my payment—I explain the situation—and they say—oh—your request was denied. I say—why—oh well you have a good history and aren't late enough yet on your payment. I ask to speak to a manager—they say no—call back next week.
I hung up—called right back and finally got a hold of a manager—who tells me that she will handle it from here—no worries—that she can't do the deferrment until November 20th—but she will approve it then—in the mean time—I should not get anymore calls. Today is November 19th—I am going to call tomorrow—and I have gotten 58 phone calls since I talked to that manager on November 3rd—to my cell phone. The have also called my home—17 times, and my work—not sure how many times exactly there—they don't leave a message.
I have talked to a few reps and explained I am working w/a manager—but they don't care—they are rude and ugly to me. I will refinance next year and never use Nuvell again. This is an absolutely horrible company to do business with.
C.W.
San Antonio, Texas
U.S.A.
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