I have been with this horrible bank for three years and by no means do I feel like a valuable customer. Wells Fargo has shady billing practices at best. As charges go through they will immediately impact your balance, but will remain in a pending status. For instance, if there is $100 in your checking account, and you make 10 transactions of $9 each, you will see your balance at $10. At that point if a bill payment was scheduled to go out for $110 the system still lets it go. Now what you'll see is 10 $9 transactions, followed by a $110 bill pay, all in pending status. Within 24 hours though, that list will flip on its own. Suddenly the $110 bill pay is in there first and no longer listed as pending, so you're $10 overdrawn. Next all ten of those $9 transactions will become permanent and no longer pending, so now you're $100 overdrawn. Even though on your register you will show the same starting balance, Wells Fargo has just found a way to charge you $340 in overdraft fees instead of the $34 you should be charged. So it's okay to mess with pending money if it's going to make them more money, but if while these are all still pending you deposit $150 in your account to cover it... Guess what happens! Yes, that's right, that money will be deposited after all those pending charges are confirmed and you'll be $290 overdrawn instead of $440.
I have already spoken to several dozen people at my work, a good size number of which have canceled their direct deposit and opened accounts elsewhere. I plan on continuing to cost Wells Fargo as much business as possible until I feel either vindicated or compensated. When I have contacted my local branch I argued with a very rude young lady for 15 minutes before finally letting her know that I would simply cancel my direct deposit and close my account. Her response, in far too cheery of a voice, was "Okay great, that sounds like a fantastic idea."
I want Wells Fargo to admit that there IS such a thing as a bank error. I know that their employees understand that the bank misbills and mishandles money. At my work I have two employees who both worked for Wells Fargo for some time, and both of them said they would NEVER bank with Wells Fargo after working there. That is not a good sign.
Since Dec 1 I have had 23 overdraft fees plus no less than 8 "continuous overdraft" fees. Based on my register and calculations I should have had 5. Over the years I have had quite a number of invalid overdraft fees and I paid them anyway even though I should not have. At this point if I do not get the continuous overdraft fees and the 18 invalid overdraft fees returned to my account immediately, I will close my accounts with Wells Fargo, pay off my car loan with Wells Fargo, and ensure that everyone who will listen knows not to bank there. Don't worry though, after all the many MANY experiences I've had with this company, I'm not holding my breath on getting any response at all, let alone anything actually getting done.
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