Hello my name is Deborah xxxx and I am writing on behalf of
AccountSecure/AccountSecure Plus
On January 12 my husband Robert xxxx passed away; and in February I called your company Secured Plus to inform them of this event. Secure Plus forwarded me to HSBC to see if I qualified for the insurance to cover my debt with SecurePlus. I called HSBC and was told that I would receive paper work to process my claim and that I had 45 days to do so. Unfortunately this hardship and the grief that comes with it have hindered my abilities not only in my ability to pay finances but mental sharpness as well. I never received the paperwork and went on to receive collection notices from Secure Plus.
I called HSBC again in July and asked, "Where is the paperwork" or was my claim processed by phone that day in February and was I just waiting on a decision? To my SURPRISE... No such call had taken place, there was no record or voice recording of the call per operator. Then I was told that the time had elapsed for my claim but that I could not be denied on the phone and that I would once again receive paperwork.
On July 30 I received the paper work and on August 13 I mailed it to Benefit Activation Dpt., 200 Somerset Corp. Blvd Ste 100, P O Box 6983, Bridgewater NJ 08807-0983. I am still receiving mailed correspondence from SecurityPlus about my balance and now am being told that the paperwork never reached BFC Insurance Agency.
Please someone tell me what to do, I feel at this point it's my word against yours I lack the burden of proof from the call made in February made by my cell with prepaid minutes - so I can't pull phone records. I have copies of the paperwork but didn't send the mail registered or return receipt for mailing tracking purposes. I am on a limited income and took this insurance with a confidence that if needed, I would be serviced. I am in no blaming anyone; it's just that it's my word against this company's (HSBC) and I at this point feel helpless. I am faxing this or emailing trying it to have some type of electronic tracking to get immediate help regarding this matter.
Thank you for your help
Deborah A. Xxxxx
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