I returned from holiday to receive a communication from CFP regarding mortgage arrangements for an apartment I am buying in St Ivan, Bansko Bulgaria. We were introduced to CFP by MacAnthony Realty International - the sellers, and remain MRI clients. Having made all the effort, time and expense to gather together original documents and obtaining access to credit reports to enable the mortgage application process to proceed CFP withdrew their services.
We paid 495 Euro plus taxes for CFP mortgage membership upon introduction which the CFP representative Mr Brian Smith informed us would cover the following:
Zero admin fees
Free UK/Irish mortgage review
Free bank account in country of choice
Free quarterly property and mortgage update
Free notification of interest rate changes
10% discount on all CFP insurance
CFP failed to deliver on the membership terms as set out in written information handed to us at the time of our registration. They have not returned any of the original documents supplied to them to process the mortgage despite being asked on several occasions. They have not returned any of the monies paid to them for services which they did not supply.
The reasons they gave for withdrawing services were to do with difficulties with Bulgarian banks and delays in completion of the property. However, the property will complete in the next month and other brokers have been in touch offering mortgages through the same Bulgarian banks.
Despite several e-mails and a letter I have received absolutely nothing back from these people.
Achilles
Londonderry
United Kingdom
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