I am an owner operator and had decided to add another truck for my business. I went to Arrow Trucks in Phoenix and filled an application with Marco Ortigoza (sales guy) for a loan. He called me back and said that I was approved for a loan with Global Funding, llc. I went back to look at there equipment and decided to go elsewhere. I spoke with Dex from global and he said it wouldn't be a problem. I found a truck at Rush Truck Center Centers and told the sales guy Jim Needle that I was already approved with global. So I signed a contract for the paperwork for the purchase. I began working with Dex in May. They said to send over a cashiers check in the amount of $3557.26 which if for 1st and last months payment and there $850.00 documentation fee. I sent all that immediatly to get the process done quickly. Then all of a sudden Michelle took over the contract.
Well I gave her all the information she needed and then and then she said it was complete and the contract was transferred to Tracy Johnson. I dealt with Tracy for over a month. She said we needed to become an llc company so I did. Finally in the last week of June she said the loan completed and that there sister company Sunbridg Capitol Inc. From Fairway, Kansas will be doing the funding. Which will take 1 to 2 days. The vender (rush Truck) and I waited around and they never did fund. I found a number to Sunbridge and called them up to see why there was a delay. They said they were going through an audit and to wait till the end of the week. During this time my phone calls to global were avoided. I started calling 4-5 times a day leaving voice mails and only once in while they would answer my calls. Jim Needle and his manager started calling as well to see what the hold up was. A couple of weeks had gone by and Jim called me up and told me that he his manager and other employees called Craig Gibbons the manager at Global on a speaker phone. Craig said that there was no problem with our loan and that it was approved, to just wait a until the end of the week so Sunbridge can fund. This was already the 2nd wk in July. Rush truck center found out from other sources that Sundridge was going under. Jim called Sunbridge and they told him that it is most likely not going to happen. I called Global to see whats going on and Tracy just said that it was hear say. Craig Gibbons told me to wait till the end of the week also.
The following week I spoke with Liz Galvin in compliance, and she told me that they had several contracts with sundridge and they were going request there refund. Liz called me and asked if I wanted to go with another loan company or request my money back. I told her that I was tired of waiting and just to refund me back. She said ok and that they will get back to me. I kept calling to see whats going on and all my call were avoided.
Finally Liz called and said that they got there refund and they were going to do an audit on all there contracts, that she will get back to me. Liz called me about the last week in July and said my refund was denied because I had a incomplete contract. I told her to explain and she said they only had info for 1yr in business and that they require more years in business to even get approved. So I told her that they have no reason then to keep my money. The next day she called and said that it was denied because the application with arrow trucks was falsified 2 1/2 years in business. Then Beth, Liz's assitant called and said it was denied because the contract said we were in bus. For 5yrs. I told her that is not true that we have only been in bus. A 1yr 1/2. I called Liz and told her that the information is falsified and that I would have to sign an affidavit, so that would make our contract null/void and there is no reason for them to keep my money. I also told her to fax me a copy of that application and copy of the contract where it states they can keep my deposit. I never got the fax.
After submitting my information to the BBB and Attorney General, I got a call from Beth on August 5 asking if I can come up with a copy of a 3yr leased contract with the company that I'm leased on to. I got upset and asked, why? She said so they can complete our contract with another loan company. I told her that I didn't want to do business with them and that all I wanted was my refund back. She said that it was denied because they have already invested over $9,000.00 on just working on my loan. I told her that I was not going to give them anymore money and she should only be calling me to ask me on how they can wire my money back.
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