Deceptive business practices, runarounds and lies...
We are due a refund of forced insurance premiums that were placed on our account even though we have provided proof of continuous insurance.
We were charged an escrow/impound when we paid the loan off in November 2002. At that time, we were told we would be receiving that money back in 30-40 business days from the date of closing.
After repeated phone calls to the corporate office, customer service, and the insurance departments, we have been told several different amounts and stories about how much the refund would be and when it would be sent out.
Now the story is that $47.29 is due as a refund. What happened to the $268.57 we were also promised? Now that is not refundable.
The employees of the customer service department and their supervisors have told us so many different lies that I can't keep them straight.
Also, a good sign of questionable business practices is when the so-called supervisor will not give a customer their last name, the name of their immediate supervisor, or their phone number.
It makes a person go "hmmmmm." This business is very deceitful and will tell their customers anything just to get them off the phone.
I am at a loss at this point as to who to turn to regarding our refund. Can anyone help?
0 comments