To start Compass ATM machine ate my business debit card. I asked teller to look into it and she denied it. She flat out said there is no card in the ATM machine. The next day they called me and said they found a card because a customer turned it in from the ATM machine. I asked them to cancel it. Two weeks went by but I didn't get the new card. When I called them, they said they never cancelled it. I asked them again to cancel it. After a week I got (not one) personal (not business) debit cards in mail. I went to the bank and they told they made a mistake. Now I had three debit cards (one that I've been using) and two new ones. They cancelled two of the personal checking account cards and I kept one of the new cards. They told me I will get the new business debit card in a week. Finally my new business debit card arrived. A week later I started getting these over draft charges in mail from my business account. I called compass and they said they had screwed up my debit cards and that they have to look into it. Now my personal debit card was taking money out of my business account and the balance had gone to negative and they were hitting me with $38 over draft fees every time I made a purchase with my personal debit card. No one ever called me back so after couple of days I went to the branch. This is almost a month ongoing now. I went to the bank and asked them to look into it. I got interrogated and felt like as if they are trying to blame it on me. Finally they said they will look into it and will call me back. Three days went by and they finally called me back and said they had voided all the overdraft fees so I didn’t have to pay it. But now my balance was negative because I couldn’t transfer any money to my business account due to the whole mess they put me in. She demanded that I come to the bank right away to put money back in that account or they would not cover me if there is any charges coming in against that account. I was at work and I couldn’t make it to the bank that day. Next day I went to the bank and she has the audacity to tell me that since she called me the day before, there has been to charges on that account from my automatic withdraw accounts and now I have to pay over draft fees no matter what. They made me wait over a month to fix this mess but now they punish me for behind a day late. DO NOT open an account with Compass Bank. Half of my fiends have left that bank due to similar reasons.
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