I opened a Bill Me Later account through NewEgg.com, which I like and trust. Technical glitches bounced my account between NewEgg Preferred Bill Me Later and Bill Me Later. At this point, I can log in to two websites but make a payment on neither. Unfortunately, this happened after I opted out of monthly statements because I prefer to pay online.
It is not a big deal. I know how things can get wonky when you are dealing with two sites and two corporations. But I tried to fix the situation by contacting the Bill Me Later Customer Service department.
Their Customer Service agents are very friendly, but essentially useless. I was told that my NewEgg Bill Me Later account had been transferred to a Standard Bill Me Later account, which meant that I needed to pay Bill Me Later instead of NewEgg Bill Me Later, where I opened the account.
Three months later, I can only log in to the NewEgg Bill Me Later site, where I have a zero balance, and I cannot log in to the Bill Me Later site. I have contacted Customer Service four times and talked to four pleasant people who cannot help me. Each of them acknowledged that my account has a glitch that they cannot fix, but there is no solution.
Help! I am not getting statements and I cannot pay online. What can I do?
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