Katy, TX
Ocwen has ruined my life now!
I found out I had an ARM in December. I started their loan modifacation process at the end of Febuary.
In April I sent them my deposit to show my agreement with the plan and sent in the loan agreement with the check. I called them to confirm it was received after the check cleared my bank. They said yes. That was on May 2nd.
Now its june and it still is not done.
I called Monday June 2nd and they told me that the agreement was not received and that becasue of that the modification is now VOID. And then hung up the phone I had to call back and then the modifcation dept was experianceing high call volume and I would have to leave a message and someone would call me back. It had been 6 hours to find this out by the time someone could talk to me. After I had been on hold and then disconnected on. I did however have someone count how many times I called since May 2nd. It was 16 times. I asked them to read word for word what was in the notes on May 2nd. Of course it was me called to make sure everything was received.
Well then Tuesday of course I never received a call back and so I tried to call again. I talked to a supervisor and they said it was not received either. I had him read May 2nd notes and he said that they callled me to notify me that the loan agreement was not received.
They are lieing to me and changing their stories. I dont know what to do. I am trying to contact lawyers and get help. It is soo expensive though. Any comment or words of advice would be very helpful
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