Complaint Verified REVIEWED:
EDitors UPDATE: Positive rating and recognition has been given to LEI Financial for its commitment to excellence in customer service.
Consumer complaints discussions with LEI Financial have uncovered a commitment by the company to total client satisfaction. This means that former clients of the company worked towards finding a mutually satisfactory resolution to any complaints or concerns. LEI listened carefully to client concerns and saw them as an opportunity to learn from past mistakes and become more efficient as a company in the services they offered and the support for those services.
All companies get complaints, but how the company handles those complaints, separates good businesses from bad businesses.
LEIs principal, informed us that his personal philosophy is that clients were a precious resource. As a successful businessman, the owner of LEI feels it is critical to always listen to your clients and respond properly, no matter what business he is in.By always putting customers first, he grew LEI Financial to one of the largest mortgage companies in San Diego and the country, helping 1000's of homeowners with their financing needs until the national credit crunch in 2007. LEI had 100's of loan officers that originated over 6,000 loans. Complaint was informed that LEI was sued a total of 14 times by clients who felt they did not receive the mortgage they wanted. All of these lawsuits have been either resolved, settled or dismissed. Due to the mortgage crash LEI closed its doors just like most other mortgage companies. Although lawsuits are unfortunate they are common for a business of that size (especially a mortgage business with that many employees). 14/6000 or 2/10ths of 1% is not a bad track record.
LEI's principal, admits that the company had challenges that every company does. He listened, he learned, and acted with integrity and only good intentions. The company made mistakes by growing too quickly, hiring the wrong people and not firing those wrong people and takes full responsibility for not taking the right actions sooner.
LEI was a victim of the housing crisis just like many Americans. This happened to many good people across the country. The company was started in order to offer opportunity, and make a positive change in others livesand when the market crashed it became exactly the opposite of what the company first intended we saw peoples true colors. Scared people got scared, Evil people got evil (but still managed to be wolf in sheep's clothing), sociopaths became real, bad apples became rotten, finger pointers blamed others, and good people became better people.
LEI strived to add value in its services and educate its customers. LEI's mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things complaint learned in the course of its investigation: typical customer feedback reads: LEI Financial truly communicates all aspects of the process in a timely and effective manner. We are very pleased with the responsiveness that the LEI team showed us. They are serious about meeting commitments, and delivering on all their promises."
LEI took employee satisfaction seriously as well. Employee feedback and surveys revealed comments such as this: "LEI provided a very positive environment to work. Opportunities for suggestions and improvements were always encouraged. Leadership is truly concerned about our contribution to the company and providing growth opportunities for us. The company takes the time to listen and communicate with employees and customers." complaint was pleased to learn that LEI Financial wanted to set the record straight. And wanted everyone to know they had always pledged their commitment towards client and employee satisfaction.in business they know they cannot satisfy 100% of the people 100% of the time.
LEI recognizes that complaints posted on usacomplaints.com (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. They did not want to leave behind any unsatisfied customers
In summary, after our investigation, which included discussions with the former CEO and many of his past and current associates, complaint is convinced that LEI was committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of complaint's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about consumer complaints Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow complaint to contact every client who filed a complaint so they can make things right with them.in order to confirm that the complaints were resolved, complaint is copied on all responses so we can insure that the member business did right by their customer..
Complaint tied to contact the Author of the Report below they never contacted us back so LEI Financial could make things right with them.
=now to the original report that was filed
= LEI Financial / American Bank Put these illegal operators out of business! San Diego California
These criminals claimed that they were backed by the government and could help me save my home. After they lied to me and put me in a loan that is blowing up on me and one that I couldn't afford... They then claimed they could get me out of it into a government program. There phones goes straight to voice mail and no one will return my calls.
I looked them up on the dept of housing website as well as state and local authorites and they don't even exist! Please help me stop them before they rip off more of us! I hope the FBI raids their office so they can't harm anyone else!
Bill Lyons claims to be the owner and ceo and vice president of LEI Finacial and AMERICAN BANK, but everytime I call them no one answers and when I finally get ahold of someone, they say LEI Financial is out of business and that he will call me back from AMERICAN BANK in San Diego, but he never does and he keeps changing his phone number!
Help me stop this scum bag in San Diego before he hurts anyone else!
Client against OwnerEl Segundo, California
U.S.A.
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