Imagine my surprise to log into my Discover Card account to discover the account number had suddenly been changed. No letter mailed home. No message in the secure message section of the Web site. No nothing — including the replacement card that was supposedly mailed out.
When called, Discover Card claimed this was part of some upgrade involving "millions" of their accounts. Suspicious, I immediately asked if the real reason was that there had been a security breach somewhere. At that point, the woman on the phone turned snippy and insisted that was not the case.
But who has ever heard of a credit card company suddenly changing millions of card numbers without good reason. That costs money. And based on what I've seen in some online postings elsewhere, many other Discover Card holders are having the same experience.
If this is truly just an upgrade, Discover Card has bungled its customer relations. If it is more sinister — as I and others suspect — then they have truly stuck it to their customers in their handling of the matter.
Also, I had several monthly charges that were billed to Discover Card (cable TV, etc.) and each company had to be given a new account. Because my faith in Discover Card is greatly diminished, all of those automatic monthly charges now go to Visa.
Discover Card needs to own up to its cardholders immediately. Otherwise, they are nothing more than a ripoff.
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