Prestige Management lies about what they sell. I was contacted by a woman named Monica Haxton. She was selling special lists of leads. She asked me for some zip codes and said she'd call me back. She called back and said there were 462 leads in the zip codes I gave her. She claimed they had all filled out a form or took a survey and knew someone would be contacting them.
We bought 2 different lists: 401K Rollovers (This list was supposed to be people that had recently left their job and needed to roll over their 401K or people who left a job and rolled their 401K but need someone to manage it for them.) The other list was for people that were looking for Asset Management (This list was supposed to be people who were unhappy with their current advisor and looking for another one. This was also supposed to be people looking for fee based advisors.
Their website doesn't get that specific but once they get you on the phone they'll tell you that to get you to buy the list because if these lists really existed they would be gold to any financial advisor! The leads were terrible and the company is a total sham as far as I'm concerned.
I'm going to post the Letter I sent to the company requesting a refund below. I sent it to Matthew Aylward who I think is the president. Before that I wanted to post what else happened to me when I requested the refund. After emailing the request for refund letter, I was contacted by Monica Haxton who was my sales representative. Matt forwarded the email to her. She proceeded to try and get me to take replacement leads for all the the bad ones we got. I didn't want them because the stats were so bad on 50 out of the first 100 leads called I would have just gotten more of the same.
When I wouldn't give in she told me that this has never happened in the 7 years she's worked there. BS - Then she broke into tears and said she really couldn't afford the chargeback right now and I felt bad at first but then she said some odd stuff that made me realize that it was all probably an act to get me to back off from requesting the refund.
First she said she couldn't afford to have the $300 charged back to her right now. Then she said she was going to get fired if we got our money back, then she said if I got a refund it would keep her from hitting her goal for the month, then she said she had to put her dog to sleep that morning and she's crying as she's saying all of this but I just didn't buy it. It was the hardest sell I've ever seen.
Needless to say this was about 2 weeks ago and I've heard nothing from the company and haven't gotten a refund. I would stay far away from Prestige Management INC. Don't do business with them. Below is my letter to the company. These guys really suck. They're so nice to get your business, then once they get your money they're totally different.
Here's the letter I sent to the company requesting a refund. It'll give you more specific reasons why the leads were so bad:
Matthew-
I'm disappointed that I have to send this email but its important you read it because it reflects directly on your company. One of your associates, Monica Haxton, contacted our company soliciting leads. We were informed there were 462 leads that fell under our criteria (Money Manager & 401K & IRA Rollovers) We were told that the list was scrubbed before Prestige received it and just to make sure the list was good, Prestige also scrubbed it to make sure we stayed within compliance laws and the National Do Not Call List.
Our Firm is almost 40 years old with an impeccable reputation. We use a professional solicitor to contact leads we buy and set appoints for us. She has been with us many years and has many years of experience. She has worked many lists for us over the years always with much success. We do understand statistics and that not all calls will become appointments and there will be occasional wrong numbers or faxes but the list we received from your company was horrendous. We pay our solicitor by the hour plus bonus. She called for 4 hours the morning of April 28th and 2 hours from 6pm 8pm the same day. Of the calls she made here are the stats:
She made 100 calls
20 were faxes
8 didn't have 401K's or IRA's and said they never answered a survey or filled out a questionnaire.
11 were on the Do Not Call List (This was alarming) and very concerned with how we had their telephone number.
15 were wrong numbers or disconnected numbers.
The rest were voicemails.
She also made multiple calls to the fax numbers to make sure they weren't telephone numbers and made several attempts in the evening to call some of the numbers that just went to voicemail during the day. Of the calls she made in the evening (26 calls) she got 2 people. 1 said they didn't have a 401K or IRA and was concerned about where we got their info and the other was on the Do Not Call list.
With these stats it makes no sense to have my solicitor call this list anymore. It doesn't make sense financially. Normally by now she would have set multiple appointments and had a great bonus. This is totally unacceptable and really disappointing. Before we purchased the leads from you I did my due diligence on your company and couldn't find anything anywhere that spoke negative about your company. I'm very internet savvy and know where to look, so we decided to buy your list. What am I supposed to do at this point? I definitely can't refer you any business. If you were to replace the leads with other leads it appears theyll be of the same horrible quality. Do I continue to risk my company's reputation by risking more people on the National Do Not Call List?
The claims on your companys website are totally false about scrubbing the lists. I can attest to that first hand. Your website says you don't offer refunds because of the time involved to compile the lists but it appears the lists are thrown together with no rhyme or reason. I'm offering you the opportunity to refund what I paid. I've really only used 100 people on the list and more than half the names were bad so I don't really know what I paid for. But I did have to pay my solicitor for her time. If you choose not refund what I paid, I do know how to post how your company ripped us off all over the internet.
When your company name comes up on a search it'll say scam or ripoff associated with your company. I would hate for this to happen to someone else. I don't want to do that and I think it would be worth it for us to part ways and you refund what I paid. I've tried contacting the sales associate who we bought the leads from but it seems she's no longer taking my calls now that the sale has been made. I hope to have an answer by the end of business tomorrow.
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