After contacting my Mortgage Loan Company, Chase Home Financing, in March of to find out my tax info, I was unpleasantly surprised to find that they had sold my mortgage to Litton Loan Services, back in July without notification. I then pulled my credit report and found that Litton has absolutely destroyed my credit rating. I have NEVER been late with my payments and usually pay a bit over my minimum. Litton refuses to acknowledge the payments that HAVE been made via Bill Pay and they HAVE been provided PROOF, directly from my bank (WA Mutual) that payments were made and in a timely manner.
They are currently claiming that I am behind over $9000.00 in payments and excessive late fees have been applied. Litton has threatened with foreclosure and has stated that our Mortgage is in default. Litton has also failed to notify me of insurance issues and is charging me nearly $700 per month, for home owners insurance that has NEVER been agreed upon AND our insurance is only $51.00 per month.
Come to find out, the money we've been paying to escrow was never forwarded to renew our insurance policy, which came due in September. We were NEVER notified of the insurance issue and my agent actually waited an additional month for payment. Litton allowed my insurance to lapse and they are now charging me nearly $700 per month for insurance. Upon my agent contacting Litton, the individual proceeded to tell my agent that I was behind Several Payments on the loan. This is defamation of character and I'm beyond the point of taking them to task.
They are currently refusing to apply my payments to my account. They are holding those funds in a FORBEARANCE SUSPENSE ACCOUNT. HUH? As my mortgage becomes more and more delinquent!
I have now been financially damaged as I cannot get a refi on my mortgage, due to the derogatory and defaming remarks that Litton has chosen to supply all three credit bureaus with. Not to mention, I was denied a mortgage refi and am paying HUGE interest on a used vehicle that was obviously affected by Litton's abuse. I also requested insurance quotes and received several via email. When I called and gave them my SS #, the premiums doubled plus!
I've filed formal complaints with
WA State Department of Financial Institutions
WA State Attorney General
Better Business Bureau
Consumer Affairs
Federal Trade Commission
Any help would be greatly appreciated.
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