My story is much like many I have read. I was contacted by a sales representative from Vault Payment Solutions located in Portland, Oregon and this young man sweet talked me into signing up for credit card services for both my stores. I agreed as long as I could have a trial period. So Vault agreed to a 45 day trial... I signed all the paperwork without reading all the fine print assuming the young man was sincere and honest. I was lead to believe I had 45 days to make a final decision.
Well, it was less then 2 weeks and money was being withdrawn from my account and more then I was told. I contacted Mike, the salesman, and told him I wanted to cancel because he had obviously not disclosed all charges. He told me no one ever cancels and that he would pay the charges out of his own pocket. I delclined, and asked him to send me the required paperwork to cancel the agreement. I received it, filled it out, and mailed it.
We were also required to return the equipment and did so within the 45 days. I also filed stop payments at the bank. I called the lease company and told them I was cancelling and they informed me I had a noncancellable lease and couldn't. I explained I had a 45 day trial. They said that had nothing to do with them. I asked then what could I do to settle the account. They informed me I would need to pay them $2009.
Well, I told them that would never happen. I contacted Vault via email and asked them to honor the trial agreement and satisfy the agreement with the lease company. I called, emailed, wrote them with no response. So I filled with the Better Business Bureau and Vault responded with lies. They said we didn't cancel within the 45 day period. Then I filled a complaint with the State Attorney General and they said they couldn't help. The lease company calls day in and day out, all day long at my home as well as my businesses.
I found all these complaints online about Lease Finance Group and couldn't believe it. I can't believe these companies are getting away with ripping so many people off. Vault Payment Solutions is in bed with Lease Finance Group LLC. I intend to file more complaints with other organizations and have an attorney get involved. I am more then willing to help with a class action. If anyone has had any success in getting these companies to give up please let me know...
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