I unknowingly became enrolled in an Identity Theft Protection plan. I was online, and received an email about a payday loan. I usually wouldnt fall for this, but we needed some money fast because I have been put on medical leave for pregnancy from my employer.
So I thought I was applying for a quick payday loan through Last Chance Cash Advance. I was denied, which was really odd. The following day, there was $31.98 taken out of my checking account. I called my bank and they gave my the phone number of the company that took this out. Not only did I have that taken out, I was also charged $36.00 for an ISF fee. I called the company, and the automated answering service told me to go to there website and request a refund. The website is directly dedicated to refunding money for customers that unknowingly signed up, or money taken out in error. I thought that was kind of strange that a company messes up so much, they have an entire website just for refunds. Anyway, i filled out the form. It said I would receive my refund within 72 hours. It also said i would be receiving a confimation email in that time frame. It has been a week now and I have not received any email nor my refund. Today and yesterday, my husband and I have spent hours on the telephone trying to talk to these people. They kept telling us to wait for the email, over and over again. All of a sudden, another $65.00 was taken out of our checking account. The company also has an online chat so you can speak to someone quicker. Whenever we got on the online chat, the company told us over 3 times to contact our police station and get an identity theft report form and report them and then fax it. They wanted us to report there own company before they gave us the money back! This is crazy. Over the phone, we could never be transferred to a supvisor. It took a lot to get the name of the supervisor as well the name and number of the company CEO. After googling the name of the CEO it gave us numbers for Scottsdale, Arizona. The CEO has apparently been involved in a lot of fraudulent scams. His secretary told my husband they are going to overnight a check to us and we should receive it tomorrow. We will see what happens. My advice is to not ever believe anything you see about these so-called payday loans! I would love to do something about this company legally!
0 comments