Jubilee took money from our checking account several times a month on different occasions without our consent and before the date they specified they would.
They were never available to be reached.
When we received a notice to appear in court from one of our creditors we phoned, and were told we should come up with the money to pay them off. There was no way I could do it. They promised they would respond to the letter and never did. As a result, the court ruled against us and we were ordered to pay over $4,000.
I contacted them numerous times to cancel services and was told I could not get my money back. I finally emailed corporate and was sent a refund of $500. Which is still about $1000.00 short of what we had in our "trust". I was told the rest was a cancellation fee.
As a result of them not contacting our creditors as promised, we constantly received calls at home and letters.
By the time all was said and done, we had doubled, if not tripled our debt and creditors were not willing to work with us after promises broken. As a result we were left with no other option but to file bancruptcy, something we tried to avoid by hiring them in the first place, plus we are out $1000.00
Heather
memphis, Michigan
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