I believe that Cross Country Bank only hires people for harrassment! This company could give a damn about your personal life and the things that can actually happen to human beings!
This company must be full of super robots because, all they think they are entiled to is harrassing you for an amount owed!
I understand that I owe this company money. What I don't understand is, when I changed my address in April I recieved my statement in May and then in June I didn't receive my statement!
And me being a busy person (which Cross Country Bank can not seem to justify that there are actually busy people in this country) with going to college full time and being employed full time. That I did not realize that I had not been sent a statement!
So ofcourse, I begin to recieve these messeages on my home phone that I need to contact Cross Country Bank. These messages that they leave are an voice automated message from one of there "Trillion" telemarketers they have calling to harass you and at that, they do leave there name and tell you to get in touch with who every is leaving you this message! Right!
So any normal person who Does care about there credit will call back, like I. And when you do so, you say "I just recieved a message from so and so and i was wondering if i could speak with them." Well, they make you give all your account info and after that they inform you that they have no clue who tyhis person was that called you and let a message for you but, they would sure be able to help you!
Why does this bank leave you messages to get in touch with them and when you try too, they have no clue who the hell you are talking about! Why?
So this particular day I spend exactly One Hour on the phone trying to get in touch with some type of Supervisor and they just kept tranfering my call and transfering my call and giving me the run around! So I said screw this company and the next person I talked to which was they 16th person I had spoke with in an hour's worth of my busy time I closed my account!
Ok so now where I stand with this company is... in June my account had become "over the limit" according to Cross Country Bank, because they did not receive there payment for June! Well I wonder why... I did not receive a statement... And they did not want to reverse that penatly against my account because supposully I am "late."
And that's why I closed my account because they are SOB's!!!
And now it is October 19th and my family is being completely harrassed by this shit whole of a Company! They call before 8am and after 9pm (which is against the law.) We have to hang up on them because they are threating us in the way of Granishing our wages and say that everytime they call and receive no payment they will be sending a report out against My credit...
And when we tell them that I am not available, they begin to harass my family who does not even have a credit card with them!
Unbelievable... Get real... Cross Country Bank... You are breaking the Law! I have proof right here in fvront of me that you are breaking the Law! I have phone records that date back to June that show consistent phone calls back to back from your Company!
The funny thing is, is that my limit on my card is $350.00 and I when they started all this shit in June my card was over the limit becazuse they did not send me a statement and charged me $35.00 late fee and $35.00 over the limit fee...
So my balance would of been $420.00 and they just keep and charging it up...
I planned on paying this company but after spending an Hour on the phone and them not giving a damn about what happened to me and not allowing me to speak with an supervisor... I just figured that Cross Country Bank really did not want my cooperation with there policies and for that...
Cross Country Bank has harassed me and my family so much, that I have proof, proof and more proof of their unlawful Business ways and if they continue we will Take action!
Arin
Anaheim Hills, California
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