We purchased a washer & dryer on 2/27/06 and did a lease purchase plan with Conn's Credit Corp. The monthly payment of $58.00 was set up on automatic bill payment through my checking account. The set was paid in full on 7/2/07 however my automatic bill payment was still set up and continued to withdraw the monthly amount of $58.00 on 7/20,8/20,9/20 & 10/20. I was NEVER contacted by Conn's when they received the overpayments.
I contacted Conn's upon realizing that the money was still being taken out of my checking account. On Novemeber 13, I called Conn's and spoke with someone named Nancy. After telling Nancy about what was going on, she had me fax over the tracing & reference numbers for all 4 payments so that they could verify that the money was received. Since the account was paid in full, the payments weren't posted to our account and she couldn't tell me where the payments were. Nancy assured me that she would forward the information on to their accounts payable dept and I would be reimbursed for the 4 overpayments.
On November 26, I contacted Nancy again because I still had not received my payments. Nancy checked the system and showed no record of anything ever being done so I had to re-fax the information to her again. After the 2nd faxing, I finally received 3 of the 4 payments in the mail.
On January 7, I called Conn's again to check on the fourth and final payment. I spoke with Nancy again and she informed me that now they were requesting a copy of the front & back of the canceled check before they would issue payment. Why? They didn't require it on the other 3 payments, why this one? I was less than thrilled so Nancy directed me over to someone named Joanna. Joanna explained to me what Nancy had about needing a check copy. I turned around and called my bank, had them 3-way with Joanna, and explain to her that there is no canceled check since this is an EFT payment that is electronically deposited into Conn's account.
Joanna assured me that this matter would be resolved. She was supposed to send the information on to accounts payable and a check would be cut. I also had to fax the reference numbers AGAIN (3rd time) to her because they had no record of them in their system.
As of yesterday, 2/14, I had still not received the final payment so I called Conn's again. I spoke to someone else this time and he informed me that there was no check request ever submitted to accounting. Joanna was conveniently "gone to lunch" when I called. The gentleman took my information then called me back later that afternoon to let me know that the check would be cut today and put in the mail.
I am tired of having to call Conn's every single day for a $58.00 check. This is ridiculous. We will never do business with Conn's again because of this.
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