I recently transferred my everyday banking out of BBT, intending to reserve that account for my business expenses only. This would include direct deposit of commissions and online payment of state sales taxes.
In line with that plan, I changed my Social Security deposit to the other bank. On January 30, when I checked my balance, I discovered that I had been charged a maintenance fee. When I e-mailed asking "why?", I got back a canned response that was non-responsive. It included a list of minimum balances to qualify for a free account. (Their minimum balance requirement apparently does not take into account my almost 7K CD!) I also asked when I had become vulnerable to this fee, and asked why I had not been informed of it.
I have since asked the same questions and gotten the same non-responses.
I have also discovered that they do not have a clue about technology: I went to print out the current e-mail exchange and discovered that this is not possible. I sent a technical query on that one and have yet to receive a response.
I have also sent a query about federal and state oversight agencies and about the corporate officer responsible (right!) for customer service. I am still waiting there, too.
It is not the money. It is the principle of the thing. Wrong. It is not only the principle of the thing, it is the money: that eight bucks every month is one hundred dollars a year, and for what? To be taken advantage of every month!
And these people have the nerve to say how happy they are to have my business and to offer their help via e-mail. Aaaargh.
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