Last year we signed a forebearance agreement to avoid foreclosure. Our payments went up $200. We paid every single month on time, though often they didn't deposit our checks until the day after the grace period. Creating a late fee. Though we contacted them thier response was "send you payment earlier." what if we didn't have the money in the bank earlier and by some miriacle they made a swift deposit. Then we pay a late fee and an overdraft fee. And you are charged an insuffecient funds fee by them.
Our complaint is, after a year of payments we recieved a huge tax bill with notice of intent to sell our property. (from the state). We notified ocwen to find out what it would take to pay off the forebearance and all fees and escrow deficits. We were informed that we were 3 months behind and it would take about $14,000 to get us back on an even keel and get our payments reduced to the original payment. Our monthly bill never reflected any info about this.
An unhelpful sarcastic foriegner at ocwens customer service informed me we were only making forebearance payments and were still behind. Asking what months we were behind she said, oct., nov., and dec... What? The past 3 mos. Which we paid and she agreed we paid, but claims we only paid the forebearance. The same amt. We'd paid every mo. For a year but for some reason the rules changed in oct. The amt. Of the original forebearance was $8000. After 1 year we owe $14,000. The more we pay, the more we owe. We only owe 13 years on the house, but it isn't worth trying to save at this point.
We didn't choose ocwen, our loan was sold to them when our original company filed bankruptcy. They inherited our insurance dept. And a $12,000 insurance settlement due us after hurricane francis was lost in the shuffle. We still had to pay the premiums to ocwen. No one knows where the insurance money went.
Why can't our gov. Regulate these thieves and protect us. If ocwen offers you a forebearance agreement to save your home, get a lawyer first. It hasn't helped us. We struggled for a year when thier intention was always to get more money and the house in the end. Well, the jokes on them. Remember that hurricane?
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