Beware!!! Don't rent from azuma!!! I hired a stackable washer and dryer in December. I hired the gear before end-of July after which I made a decision to finish my agreement since I had been shifting. I planned a get for July 2. I settled my expenses each month without any issue. Subsequently four weeks afterwards Friday, November 9 I happened to check on my banking account online and that I discovered a charge for $36.49 from Azuma that had simply seemed about the consideration that day like a pending cost. I had been surprised and didn't realize why this cost was on my consideration since I have shut the consideration and also the gear was acquired. Clearly the cost was completely unauthorized and that I became extremely annoyed. I approached the organization and spoke to some customer support consultant who moved me towards the “Collections Department”. I spoke to some man called Adam who had been really rude and ridiculous. He insisted that Azuma had the best to consider cash out-of my consideration based on their agreement. That is bull. I expected Adam when anything was owed for them why they didn't inform me written down and he mentioned they don't need to send bills at-all but that bills are simply a courtesy or more for their attention to deliver or not. I expected him to inform me exactly what the cost is for and he explained it had been for cost and that’s all he kept saying. I subsequently mentioned that I've settled every statement and requested him to supply a duplicate of the cost they state wasn't compensated and he explained he didn't need to do that. I also requested to determine a duplicate of the so-called agreement and he explained he didn't need to supply it. I subsequently requested to talk to his boss or supervisor and he declined to provide me the title. And so I hung-up on him since I had been getting nowhere as he began to seem like a software saying the same repeatedly again. Adam subsequently had the nerve to contact me back (he got the amount from caller-id) and that I directed him never to again contact me. I had been completed with him and had a need to talk to somebody in a greater placement. I called back and spoke a person support representative who offered me the title of Adam’s boss. Their name is Roberto. I've not seen back from Roberto. I also sent emails towards the Leader and Mature Operations Supervisor and neither of these have experienced the decency to contact me back. I've obtained the problem up with my lender, the Greater Business Institution and also the FTC and other people who'll hear. I've also approached the route 4 information inspections to record the corporation. I'd like it recognized all around the nation that Azuma isn't an upstanding organization with no you ought to hire something from their website. I'll NEVER again conduct business with Azuma and that I might recommend other people NEVER TO hire any gear from their website. Visit the Laundromat before you hire from their website. If you want to hire a fridge, make use of a Styrofoam cooler before hiring from them or discover someone else to hire from. I investigated the Greater Business Institution and unearthed that you will find numerous grievances from former Azuma clients which have had exactly the same issue, actually way too many grievances to depend. I'm discovering a variety of grievances on the web and you will be calling a lawyer. They've taken cash from my consideration by getting unauthorized resources and Azuma is only a jagged organization plus they may simply move right to hell. I submitted a state with Lender of America and Azuma WOn't be permitted to utilize my card again. I'm not allowing this move. They're the TOUGHEST organization and they'll create unauthorized fees in your consideration. This is actually the url for BBB http://www.centraltx. BBB.org/commonreport.html? Bid=49376&language=1&bureau=&bbbid= backup and past into your browser. They've to become ceased and really they have to be turn off. I've discovered to analyze businesses before I actually do business together. Additionally, most of all, it's apparent that Azuma is keeping charge card and bank card numbers within their repository despite the consideration continues to be shut and that's why these were ready to cost my bill 4 weeks later without agreement. I understand that $36.49 is just a bit but it’s the theory of the problem and that I am not allowing them to escape with this particular. The things they did is illegal. I'd like them to exhibit me evidence that I owe them cash. After which I'd like them to exhibit me the agreement that states they've the best to utilize a customer’s charge card or charge card without informing the client first and showing anything written down by having an account or perhaps a statement. I don't believe they'll be delivering me a duplicate of the so-called agreement and till they are doing, I don't think that it exists.
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