Washington Mutual - www.wamu.com
I have been trying for 4 months now to get my address changed on my Wamu account after I moved. First I called and completed the change, (or so I thought). The lady said it may take a month before I'd start getting my statements at my new place. It seemed a little long, but I figured no biggie since I could pick up any stray mail from my old roomates until it went through. After a month and a half, and still no statements or mail from Wamu, I called again and was told there was no record of my request. We did it again, and again I was told it would take about a month to go through. After another month and a half or more, I decided to call again and was told, after waiting 10 minutes on hold, that it hadn't gone through because somehow the last 2 digits of my zip code were missing from my request, (remember, I gave the info over the phone, but somehow they didn't have it). I asked why they didn't just call me since they also had my phone #, or look it up online, but they didn't have an answer. I let them know I was not a happy camper, and was assured by the guy that they would bypass the normal red tape and that it would be done "within 24 hours". I stupidly took his word because he sounded so concerned and compassionate, (picture a Toby McGuire type, super nice rep who is going to get to the bottom of your problem because, "that should never have happened, and I will personally take care of this, you have my word and sincere apology for any inconvenience this mistake has caused you.") I hung up glowing with that good feeling you get when a persistent problem is finally solved.
What a sucker I was!!! I didn't double check it, (like an idiot), and assumed all was well finally. I did notice that I still hadn't seen a statement in awhile, but assumed I had just missed one after the change had gone through, -WRONG! About 3 weeks after that last session, I was shopping on Ebay and spotted a great bargain on a guitar that I wanted to buy. It had just been listed, and had a "buy it now" price that was about a fifth of its actual value and I wanted to snatch it up before someone else nabbed it. I pushed the button to buy it now, and when I tried to pay for it got a message that the buyer only accepts paypal payments from accounts with a "confirmed address". That means my shipping address had to match the one that my bank sends my statements to in order to complete the purchase. I decided to bypass Wamu "customer service", and tried to go online to do it myself if possible. I was relieved to see that indead I could change it myself and proceeded to change it, or at least I thought I did. It's a simple 3 step process, and since I was in a hurry, I thought I was done when I got to the step 3 page and didn't see anything at all to click. I had already filled out my new info, etc., and thought I was done. I went back to Ebay to buy the guitar, and it happened again, -payment refused because of an unconfirmed address. I went back to the site and did it again and this time noticed that step 3 just doesn't have any options, or buttons at all to push in order to complete the process. It's a complete dead end, so in effect there was no way in hell for me to change it myself at all. I went back to Ebay to beg the seller to accept my payment, but of course the guitar was gone by then. That was Wednesday. I called Wamu again early this morning, (Friday), and spoke to a executive level customer service, who assured me that I had finally reached the place that could and would absolutely fix the problem.
He said someone would be calling me "most likely today, or at the latest on Monday about it. I haven't heard a damn thing all day, (8 pm now). I can't wait for monday to see if they actually call me back. I have no expectations of that happening at this point. I will be changing banks as soon as it's convenient, even if they call me Monday and have fixed the problem, (in which case I'm going to call the Pope and report a miracle). To anyone at wamu bothers to read this:-your version of customer service is a bad bad joke to be inflicting on your customer/victims. I have to laugh when i see your commercials touting your supposed attention to your customers, -what a absolute crock!!! You have by far the worse customer service i have ever encountered in my entire life, (and i'm 51 years old and have seen plenty of customer service problems in my life!!!). What the hell is wrong with you people? It's unbelievable. Just grow a damn brain already and start treating people right, or at least quit lying about your "customer service" in your annoying commercials. I AM SHARING MY STORY WITH THE PUBLIC HERE, AND ALL MY FRIENDS, AND ANYTIME THE SUBJECT OF BANKING COMES UP, THIS STORY WILL BE TOLD.
What utter and complete morons you must be to somehow get it that people want good customer service, then treat people like crap who need help. Whoever is the head of customer service should be instantly canned in my opinion. Is george bush moonlighting there by any chance??? Seems like it.
I WILL HAVE A PARTY THE DAY YOU ARE SWALLOWED UP BY SOME OTHER BANKING INSTITUTE, AND I WON'T HAVE TO SEE YOUR DUMBASS SPOTS ON TV AGAIN. I dare anyone from Wamu to reply to this. I'd love to hear a good excuse for all this. I hereby give permission for this website to give my name and phone # to any Wamu rep who contacts you and wants to talk to me personally. Make my day punk!!! Lets hear it. Tell me how sorry you are that this is happening and how you will take care of it personally. - i f*ing dare you. GROW SOME BALLS - CALL ME, (THE CUSTOMER YOU CARE SO MUCH ABOUT)-LOL.
What a bunch of screwups!!! Enough said.
0 comments