We are new to OCWEN and already have had nothing BUT problems.
We had a private mortgage which apparently was sold, as we rec'd a notice from a mortgage note company in Maine, next thing we know we rec'd the welcome letter from OCWEN, telling us they now had our loan.
Well we have 2 different loan numbers to date, the first loan number came with a payment letter to send the payment to Miami Fl, and payment was due on 8/1/02 - our MORTGAGE note has due date of the 4th of each month. We mailed the payment and also called the friendly help desk - low and behold only my husband is listed as on the note according to their info. This initiated a lengthy conversation and them demanding I mail or fax them a copy of my note, which shows I am on it also - I told them they should have it - well the paperwork was somewhere else.
My husband had to get on the phone with them to ok them to talk to me. So she graciously put it in the computer that I am allowed to talk about the loan.
Well my payment was never rec'd - as I sent it to Miami with the acct number on the letter - I was told it should have been sent to Los Angles with the correct loan number. So I stopped payment on the first check, re-issued a second check, mailed it to them on 8/26/02 and to date still has not cleared my account.
We believe we are in mortgage hell! I have a contact name, Phyllis, who of course called me about the first check never being "found" and I told her I would send her the replacement check and put it to her attention.
We want to join the class action suit also. We are in the process of selling our home and from the horror stories sounds like it might take forever to get a payoff figure! Please get me the info to join the suit!
Jarilyn
Dunnellon, Florida
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