During the first 6 months of having this credit care I made a payment ONE DAY too early. I didn't realize that I had to wait until the statement "cut" as I guess I'd never "happened" to make apayment that close to the cut off date before. Anyway, when I called to find out why I was charged and my interest rate raised, I was told. The company could see what I had done yet they refused to work with me and I was placed in a higher interest rate bracket.
About 6-8 months later I went out to pay my monthly payment online. It happened to be a Friday and the payment was due on a Saturday, of all days. The web site was down. I had NO WAY to get them the payment now. They would be closed the day it was due. On Monday, I paid. The web site was running fine. I also called them to let them know why the payment didn't get there Saturday and why. Again they refused to work with me! They actually accused me of making "a mistake" in going to their web site (in other words accused me of lying)!
I have had quite a few credit cards in my life and my credit is very good, so I don't appreciate any company treating me, their customer, in this way. I worked with them in good faith and they did not deal with me in good faith in return. I have never had ANY trouble with any other credit card company I've ever had. I am disappointed that my dentist recommended my using them, thereby giving themselves a cover of respect; after all if my Dentists office is using the company, it MUST be a decent company, right?
Wrong.
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