On June 26, I received a call from Premier One offering me a credit card with an automatic $4000 limit and no fees, and no APR. I was told I could use the card like any other credit card I carrried. It sounded too good to be true, but I asked all the questions and couldn't find the hitch, so I agreed and within 24 hours my account was debited $174.90.
At the time, I asked "Christy, " id # 6068811, if I was unsatisfied when I received the packet, could I cancel and would there be any hassle to get a refund. Christy ASSURED me I would LOVE the product, but if not there would be no hassle to get the refund. (LIE) I got her id # because she told me if I had ANY problems I could call back and speak to her (LIE).
Well, I received the packet and found the hitch — it's not a credit card that I can use anywhere, I can only use it for their sorry products. On July 16th, I called the number and told them I wasn't interested and wanted a refund. I was speaking, at that time, to Erica (id# 31066) who verified my ss#, name, ADDRESS (this is important later), and phone number. She started giving me a hassle— I told her 19 times I wasn't interested before she actually cancelled the account (what, a hassle? But Christy said NO hassles!). So I asked to be transferred to Christy... Guess what? YOU CAN'T GET TRANSFERRED!
So, Erica says she's going to send me a packet and I have to call back to give them a number off the packet in order to get my refund. Well, 2 weeks pass and no packet. So, on August 14th I call in to find out about it and I speak to a young man named Angel (no bother with id# since it doesn't mean crap!). Angel tries to verify my information, but lo and behold, the address I give he says is wrong! Of course, I received the "credit card" at that address, and I verfiied it with Erica who was going to send me the refund information...
Wait! That's it! This brilliant company had Erica CHANGE my address in the system so I couldn't RECEIVE the refund package! That's my guess anyway, but no, I'm told later that couldn't happen. Anyway, Angel goes through a lot to get my address changed back to the proper house number and tells me that there's an EASIER way to get my refund.
All I have to do is drop everything, compose a letter with all my identifying information, go to the post office, pay for a postage receipt, mail them the letter and fax them all of my personal information with a copy of the postage receipt in the upper right hang corner with 2 codes he'd be happy to give me. The $ would be back in my account within 48 hours. I KNEW it sounded to good to be true, but I did it anyway — no hassle, right?
So I do that, and I wait TWELVE DAYS! No $! So on August 26th I call back! This time I speak to Shante in Escalation Department (id# 136). Well, first I spoke to Al but he quickly transferred me to her. I went through the whole shebang with her, the lies, the address change which she says practically takes managers approval (so then the MANAGERs knew they were falsifying my account information in order to keep me from receiving my $?) more lies. I asked her for some proof that I would get my $ within the two weeks that she was now promising. I told her I had sent them a letter, a fax, they had my $, all I wanted was something in writing stating I would have my $ back in 2 weeks. All she could give me was her word, but I had guarantee of that.
LIES! Lies! Lies! Guess what, it's now September 6th. 2 weeks have passed and NO MONEY! So I called today and spoke with Lily in Escalation Department (same department as Shante, above). Lily looks through my notes and says they just received my letter from corporate on September 4th and it will be 14-30 days befopre I get my money. So, 2 weeks ago it was only supposed to be 2 weeks, but NOW it's going to take 14 - 30 days — BUSINESS DAYS! They can't tell you the name of the CEO, they have no other phone number, they won't give you anyone from their legal department, they are total THIEVES! Lily can't even tell me why she has to say up to 30 days when Shante (from the same department) told me 14. Every last one of them has been trained to lie, cheat, and steal. I called their customer service department numerous times to warn the reps about their company. When their company goes down, they can't claim ignorance — I'll tell them all!
I want my $174.90 back, PLUS the cost of the postage receipt ($3.30) PLUS INTEREST!!! And I want it TODAY!
Tonya
Augusta, Georgia
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