I recieved a letter from NCO financial last Jan in regards to a Bank of America Credit Card. I owed about 15,000 of bad debt. They told me that if I paid them 9,000 that day that they would charge off the rest and the account would be settled. So I did that. They never sent me proof of my payment or confirmation that the account was settled. I ran a credit report and found that Bank of America showed that I still owed 6,000.
I called NCO and they told me that they would send me a ltter in the mail... I never recieved a letter so I called them again. I actually called them multiple times. I asked them to fax me a copy of the letter. They told me that something was not working at my end of the fax machine because it would not go through... Every time I called they got more rude on the phone. I was frustrated.
I decided I was going to call and ask them who my lawyer should contact. I spoke with a supervisor who kept cutting me off and then proceeded to yell at me telling me that there was no need to be rude to her. I never raised my voice or said anything rude. My coworkers could hear her voice coming through the phone. It is now Sept and I still do not have this letter. I have now contacted a lawyer to see what I can do...
~ completely frustrated and annoyed!
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