Like the rest of you, I have been struggling to get my membership canceled (I didn't request one in the first place), and the charges refunded. Today, I finally found a phone number that was answered quickly. The person initially refused to refund the charges, and when I asked to speak with a supervisor, she put me on hold briefly. When she came back, she told me her supervisor had authorized the refund I was requesting, and gave me her name and a confirmation number. Lorey was her name.
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