I am writing for the second time here about this company NEXGEN LABS which makes the product PHENTRAZINE 37.5 or, as it is labeled when you receive the product PHENTERTHIN.
I used their website to complain about the hidden charge to cancel after you receive trial bottle, using what they call 'trouble tickets'. I recieved an answer after submitting 3 tickets which came back with a generic response. I wanted a direct answer to my question/complaint.
They guranteed me there would be no further charge after the cancellation fee of $49.95, which I agreed to swallow to end this nightmare. On the same day, they debited my bank account for the $49.95 as well as the $149.95 and shipped me additional product! So, I am now, once again awaiting a response to my 4th 'trouble ticket'. However, I will now be going to my bank, armed with printouts of their assurance of no further charges or shipment of product to me, to get ALL of my monies returned to me. I also received another junk email from them with a new ad page promoting PHENTERTHIN!!! They have 2 ad campaigns using 2 different product names, which are the same product.
What a shame, that they think consumers can be fooled so easily by such a terribly run comapny as NEXGEN LABS.
All I can say is. BUYER BEWARE!!!
Disappointed and Angry in PA
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