I could not believe all the reports on this company. I was reading through several of the complaints, and I was shaking my head as I was reading so many stories that related to our own. How have these people been able to rip so many people off and get by with it? We have the same problem as many do with HomeEq not accepting our payment. I lost my job and we were 2 months behind on our mortgage payments. My husband called them, and we payed one month by phone on the 15th of June and made arrangements for another payment on the 29th of June. That would have caught up our payments.
About 1 week later they called us again and said that our first payment did not go through, because the check number was duplicated!?! I had the check in my hand because I had made it out to mail it and my husband said he would pay it by phone to make sure they got it in time. I checked my bank statement and that check number was skipped!!!?? At that time they said our second check was OK. It had cleared so they put that one towards our May payment. Yes it gets more confusing. They call back a few days later, and as all of you that deal with these morons know, these are not polite people you have to deal with, they tell us that the second check did not go through!!!??? HUH!!! So I send them a Cashier's check, which they took ten days to cash and in the meantime we are still getting nasty, mean phone calls. Having learned a little something, I wrote on the cashiers check the number of the check that it was replacing. I believe that's why they took so long to cash it. I also put a stop on the other 2 checks at my bank. (I got them to waive the fees). I believe they were going to cash all the checks to steal our money.
We have asked time and time again to speak to a Supervisor. We keep hearing the same things over and over. One will call you at 6 pm CST.
Never happens. One day a Supervisor called my husband at work and left a name and Number for him to call. Her name was Carmoneta. He gave me her number and extension and I called her on Aug. 3 at 9:40 am. I got her answering machine. I left her a message telling her who I was and that I would talk to her because my husband was at work and I would be home all day. I left my phone number on her machine. Her message said that she would be in until 1:30 pm Pacific Time. (3:30 cst). Never got that call. It seems to me if they want to clear this up they would be anxious to get back to us huh?
We are now filing bankruptcy, and our payments will be handled through our trustee for the next 5 years. That is a relief, because we will not have to deal with these rude morons for a while. But I am worried that when we come out of this it will be starting all over again.
All of us that are dealing with the illegal acts need to get these people out of there. Most of us have lousy credit now thanks to these idots and it is impossible to get another finance company.
We are planning to file with the FTC and our States Attorney's Office. We all need to work together to bring these people down because that's the only way most of us are going to get out of this. They have ruined so many peoples credit. Please if anyone can help us, contact us and help us to destroy this company and their illegal practices.
We all need to fight together. There's strength in numbers.
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