12/1/99 My husband and I apply online for a new car loan. 2 weeks pass. No response. We call E-Loan who tells us we have been approved for awhile (!). A week later we receive their loan packet with a blank check from Nations Bank.
12/9/99 We disburse the E-Loan check to our dealership and take possession of our new car. Next day we receive a phonecall from E-Loan saying they never received insurance information on our car. We call GEICO who says they have sent proof of insurance via post mail and faxed E-Loan earlier. GEICO faxes E-Loan insurance information again, 2 more times.
12/26/99 Dealership tries to cash E-Loan check from Nations Bank. Payment is refused! E-Loan tells dealership they have not received any insurance documentation from anyone. The dealership faxes E-loan documentation again. E-Loan still claims they have not received anything. Dealership calls us and tells us E-Loan check bounced. We pay out-of-pocket for our car. The dealership no longer deals with E-Loan. We file with BBB. Merry Christmas!
0 comments