I have a checking account with them for 2 years and am about to close it. They've repeatedly charged overdraft fees for transactions that have happened before the actual overdraft was made.
I used to mantain a record of transactions but decided not to because it was always wrong because this bank charges fees for new things every month.in places where I use to withdraw money with no bank fees almost every day all of a sudden I now am charged $2 dollars extra besides the fee that the machine charges (usually 1 or 1.50).
Also, I read that for another customer they said it is policy to process large transactions first, that is crap, they do charge the overdraft fees for the smaller transactions to charge $35/transaction instead of only one $35 fee; but when I went online and checked my statement the transactions I was charged fees for were posted before the actual overdraft. So, I ask the bank; Will you please make up your mind?
When I withdrew the mere $20 it said I had a balance of $20.51 so after the transaction it was left with 51 cents. The next day I received an e-mail of the overdraft fees. The $20 transaction was made on a monday night well after closing hours and all transactions made before this last one should have posted by then according to policy. The last transaction had been the friday before (2 full business days had gone by), so I thought that was the correct balance. My mistake, caused by their procrastination. But what really pisses me off is that I trully thought I had the money available and I needed food for my babies so I withdrew only to find out that the money wasn't really available all I truly had were around $3. So instead of charging me with only one $35 dollar fee (which is way too much anyway) I got pinned with 3. It is wrong because according to a statement printout the only one which actually overdrew the account was the $20. And anyway it's not like they lost any money, checks enter by direct deposit every week so it would have been paid automaticaly.
To whom ever said that they do this so other more important checks don't bounce; it is Bull S, because when they charge overdraft fees the letters clearly state that all transactions have been PAID.in other words they didn't bounce anything. I beleive that since I always pay debit not credit transactions made with unavailable funds should be denied on the spot... Why let it clear when the bank knows the funds are unavailable before the transaction even goes through. Because on this occasion the transactions "apparently" entered after the fact (although on the bank statement they appear before like they're supposed to) on other occasions things have cleared only to find out that the bank already knew days before the fact that I did not have enough funds to cover it. This prooves they only want to stiff their customers. Why allow the system to work like this only to charge customers even more for absolutely nothing in exchange, I mean I still have to pay the amount of the transaction added to the $35.
Bank of America does not care about their customers, only about their profit. What else can you say about some one who charges $35 for going over the limit only 75 cents.
They have stolen almost $200 from my children, because every fee they charge is one less trip to the grocery store that I can make. Which means dozens of less nutricious meals for my poor two year old. I mean we are all human, which in turn makes us imperfect, why should innocent children end up paying for a simple mistake? Why not charge only $5 dollars? It's only net earnings for them any way it's not like they are loosing anything they're going to recuperate the overdrawn money as soon as a deposit is made so why punish loyal customers for being human. Fix the system so that overdrafts can't be made in the first place. Everything is electronic, they know intantly when I want to use the card I never write checks any more so why keep on using the lame excuse that it came in late. If I can put gas in my car using the card and come home and immediatly see the transaction in my online page, why can't they set the system up to stop the overdraft in the first place.
All they say are excuses and lies. Bank of America... You suck!!!
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