I never receive a bill from orchard bank just a statement with late fees and overcharges when we cut up the card prior to this. When contacting them they stated that we always made payments on time and could not explain the late fees and overcharges but did not remove them.
So we decided to payoff the bill in full. We asked them if the account was close completely the said no that we had to pay a $3.00 dollar closing fee. Now our closed account is showing that we owe them $26.00. After paying the bill infull and without our consent the account has been reopened.
Numberous times we asked to speak with a manager or a supervisor With no result just read off scripted text to us.
We are still unable to get a hold of anyone to help us accomplish closing this completely. How can we close out the account if they are not willing to after we completely paid them off and clearly explained that we didn't want an account with them anylonger and they will not close it out?
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