When I was contacted by a sales rep from Concord Payment Systems, I was told they had no annual fee, low monthly fees and discount rates of 2.17%. The representative said nothing of a contract term of three years. Nor did she inform me of an early cancellation fee and continued billing for processing services for the remainder of the initial three year term.
I cancelled the service through another processor in May and discovered in December that I was still being billed a monthly statement and minimum discount fee, an annual and semi-annual fee. The latter fees were not disclosed by the representative.
When I called in January to question the fees, I was referred to my original contract, in which there were two paragraphs in very fine print stating that 1) if your average ticket size and/or annualized Bankcard volume falls below the Expected Annual Card Sales for any (six) 6 mnonth period, we may adjust our fees as we deem appropriate and you will pay us the corresponding adjustments. And 2) This agreement... Will continue in force for the Initial Term of three (3) years and shall continue in force thereafter until terminated by you or us giving written notice to the other party or parties not less than 30 days prior to the designated termination date.
I immediately mailed a letter terminating the contract as of the end of the three year term, March. Since, I have been billed an additional $49.90 in fees.
Not only was I misinformed, the contract is unclear and I was not contacted at the time of original termination in May for a written copy of termination.
Jeri
Brecksville, Ohio
U.S.A.
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