This credit card company is really a piece of work. I applied based on a referal form a friend, got accepted. No Problem. Well my bank had some type of glitch and returned items as NSF even thought I had funds available. The bank admited their error and credited me all fees back and I got proof from them that this was a bank error and not my fault.
I immeaditely called Imagine and talked to customer serivce. They told me that they would take the information and someone would call me back. I also e-mailed them the information as well and was given the same response.in the meantime I went on line and made a good faith $25.00 payment.
4 days went by and no one called or responded to my e-mail. I called this morning and was told by the customer service rep that my account had been closed and he couldn't help me, I would need to be transfered to the closed account department but they weren't open and I needed to call back at 8:00 which was in 5 mins. I called back and got a different rep, and she told me there is no closed account department and I needed to speak to a supervisor.
In the mean time, neither one of these rep's had an answer to my questions about why no one had called me or e-mailed me back, when I was told that someone would. Although they both acknowledge that they saw my inquries in the system. So I got on the phone with the supervisor and he told me that they closed my account because of the $4.95 being returned. I again explained that this was a bank error and I have proof from the bank stating that. He was rude and kept interupting me the whole time telling me there was nothing he could do.
I asked him about the $25.00 payment that I made online and he said that would be refunded and I would have a check in 7-10 business days. I asked him why no one contacted me when I had left several messages and was told that someone would get back to me. He told me "I have no idea why ma'am. I can't speak for them. I am refunding your money is there anything else you need?"
I told him that I was waiting for an answer to the question that he is avoiding, and he told me that he wasn't their supervisor and didn't know. Great Response! I asked if I have proof from the bank that this wasn't my fault and I contacted your company to inform you of this, and if your piss poor customer service had gotten back to me as promised, would this be an issue now. I was told probably not. I was told that they get several hundred inquries a day and they can only answer so many.
So obvisouly, they pick and choose which to answer. Poor ass customer service, and answers. No help and full or lies and excuses.
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