Like the rest of you, but with a little bit different circumstance. We have had to call to ask for help as we were affected by the storms and power outages here in Western Washington, our area had been declared a FEMA national disaster area. We were assured when we call ASC that they would work with us, though our payment would be a couple of days late in December & January. They offered that as long as we were caught up by March 31, they would not report us as late.
Every subsequent statement showed a late payment fee, but they would reverse it when we called yet again and confirmed that the arrangements we made were in effect. We talked to them 10 times from mid-December until now. We talked to them on 3/16, again, no worries, account status is good, will not report to credit agencies. At this time we are re-financing and on 3/20 the mortgage loan processor runs our credit report and it has plummeted 50 points and shows that on 3/16/07 ASC reported us as 30 days late twice!
Sickened by this, because we have a 20 year record with ZERO late payments and this happens at a very inconvenient time.
We are finally allowed to talk to the collections people, rather than regular (non) customer service. A woman there sees all the calls, all the arrangements and says they are wrong, have your lender call her and she will confirm this is ASC's fault. She will also immediately send a letter to the 3 credit reporting bureaus. Well, now this is where we learn about the afore mentioned 5 calling centers and the lady we need to talk to is in Maryland. We are advised to just keep calling back and we may get lucky enough to find this needle in the haystack representative.
We do receive a letter in a week's time, but instead of advising of the above-mentioned error, it states there is an investigation and research being conducted and we will receive a letter with their findings in 15-20 days.
Well that's where we stand right now. Waiting for this letter. Luckily our mortgage guy did reach the lady in Maryland and got a verbal from her that they had mistakenly reported us. But that only allows us to retain our dignity with this him. The re-fi can not go forward without the actual reversal of the late payment report to show up on the bureau reports.
Class action please.
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