North American Loan Network has lead me to believe that I was geting a refund for their services in the amount of $4,000.00 if I was not satisfied wth what they provided me. I have not had an opportunity to utilize the services provided due to military obligations, i. E pre-deployment training, funerals for fallen Marines etc. So, I requested a refund for the $4,000.00, because I will be serving another tour for my country shortly.
I first requested a refund in January which was when I got back from a training evolution. I realized my priorities for the country right now are much greater. So I simply called and told them the situation and they said I was misinformed about the refund.
The services started on November 21st. I have spoken to customer service numerous times and spoke to Jeremy and Scott Heinrich ext 1001. I then spoke to Adam Carangelo ext 1030. Who initially provided the services. I requested a tape recording of the conversation so I could hear the guarantee the gave me about the refund. They have sent nothing.
I then Spoke to Jon Clark, Manager of sales ext 1000. He was friendly on the phone and seemed to try to find out what he could do. About 6 weeks later after emails and emails and phone calls, I have received no email back, no phone call back. I tried to be reasonable but they seem to take advantage of people when they can. It seems like they are waiting for me to go to Iraq so I wont be able to contact them anymore.
If I can't get my money back, I will insure everyone I know and more will be aware of their dedication to the people who fight for this country so the can live here and rip people off.
Semper Fidelis (Always Fathful) that our Marine Corps Motto
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