I called the 800 number provided by the commercial, I spoke with a representative who took all of my information for the loan approval. I accepted the 5000.00 loan offered, once received; the actual amount of the interest had been changed from what the rep told me it was going to be. Unfortunately, I didn't pay that much attention to the paperwork as I was rushed to get this money due to an emergency situation, I didn't notice the change until after the fact. I have been current with my payments for a few months now, and they have, as promised, reported to my credit bureau (s) and I am currently in good standing. HOWEVER, last month I was out of state due to a family emergency. I had to leave immediately and was unable to make any payment arrangements with Cashcall or any other company for that matter... Cashcall had attempted to reach me, both by my cellular and home number, my Fianc' spoke with the collection agent and had explained the situation, stating that I would call them as soon as possible. During this time, within a matter of hours he received several calls. I contacted cash call a couple days later, basically to complain about the amount of calls to my number and to explain the situation. Apparently they weren't getting the point. I'm not sure what they didn't understand. The agent questioned me about the personal situation, implying that I was lying. Though he never said it outright obviously upset, I Pointed out he needs to stick with just business. What kind of company questions a customer this way, especially as I just informed him an immediate family member was on their death bed? Upset, I hung up with out making any arrangement I obviously had more to think about than a loan payment. During the month that I was gone, they had placed over 50 calls between my home number and my cellular. All of the representatives were rude, intrusive, and extremely unprofessional. They had called at all hours of day and night, adding up to as much as 6 calls a day Well, the latest night call was almost 10 PM, my time (CST). The last phone call that was taken, was the day before my return home. My fianc' took the call and He explained that I was not in, as he had with all the other calls, explained why I was out of town and that I would call them back as soon as I was available the representative had the audacity to ask him who was in the background, since I wasn't in implying I was in fact here. Can you believe that??? Anyway, he had a few choice words for the repafter replying It's the TV dumbass (Lol) anyway, I regret ever using their service this company is aggressive to say the least. Their collection practices were unethical, unprofessional, and I would even consider the amount of calls they placed under Harassment. Don't use this company I don't recommend it!!
0 comments