Back on 12/8/06 I contacted a lady named Pamela at this company and we discussed different options for refinancing my home or the possibility of buying a bigger home. She said she would get back to me with an approxmate value of my home within a day or two. After a week I called her back and asked for a status. She was unavailable so I left a message. Several voicemails and numerous messages taken by other employees later, and I still don't hear back from her. I decided I would give her boss a call.
I called on 2/11/07 and spoke to a gentleman named Ricardo Delariva. This man seemed nice and pleasant and took the time to address my questions. After laying out a few options for me he offered to run my credit to get some hard projections on what interest rates I would be looking at. I do not allow anyone to run my credit unless I know there is a great possibility I will be doing business with that person. So I obliged him because I thought everything was sounding good so far. My median score came back as a 693 so we discussed some more options. After having him send me the information I needed to discuss with my wife, I told him I would call him back in a few days.
That night after discussing things with my wife, we settled on some questions that we needed to be answeredbefore we commited ourselves. We specifically had questions on the prospect of the suggested negative loans and reverse mortgages that Ricardo had offered. To me it sounded too good to be true and I needed clarification. The very next day after we had spoken, I called and left a message for him. I called repeatedly and even emailed him over the course of the following week.
When I finally reached him, he was abrasive with me and told me, "Look I can't waste any more of my time with you. Do you want this deal or not?" The first impression that I received when I spoke to him on the previous day was simply a facade replaced by that of a greedy young man with no sense of customer service. Keep in mind this is supposed to b a manager for this company and he is acting shamelessly like a car salesman trying to make the quota in his first month of being hired.
After he hung up on me, YES he hung up on me and told me I was wasting his time, I proceeded to call his boss, the illustious Fernando Perez. This guy is ridiculously hard to contact and did not bother to answer the several messags and voicemail I left for him.
Thank goodness I did not do busines with them s this opportunity has given me enough experience to warn others of this companies attitude towards their customers.
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