Well, I was not as smart as some. I called the company offering me a chance to better my credit. I wasn't too sure about it so I asked alot of questions to make sure I wanted to do this. One of those questions was about their "catalog". I wanted to make sure it wasn't full of junk. She assured me that it was full of wonderful things... Jewelry, clothing, electronics.
In signing up I would pay $199.95 and get a package with the catalog with great stuff. I would then have to order from the catalog and make 3 monthly payments of $33. I would then receive a Visa credit card with a limit over $200 on it. We went a little further about the program and she stated that I will have 30 days from the receipt of the package to cancel if I'm not happy. So I repeated back to her "If I sign up and I'm not satisfied with it, I have 30 days after I get the package to cancel?" She said yes. I asked again and again. She still said yes.
Well still not sure, I specified to the woman I spoke to that I was not ready yet and wanted to do some more research. She assured me that my card info was deleted and we ended the call. I tried to research the company and came up with nothing. But knowing they didn't have my card info in the system, I figured I was ok. Not the case. A few weeks later I got my package. And guess what... The catalog? Was FULL OF JUNK. Bulk items you could pay $. 99 for at a Pic N Save or flea market. Some of it looked like stuff I had the chance to buy as "gifts" for family when I was in Grade School.
I never even thought about my bank, I just figured it was a mistake that the package was sent to me. Then last week, I saw my bank statement. The money had been taken out. I called "ACS" and they said the only way to get my money back was if the product and call was deemed "Misrepresentaion". I was told someone would listen to my recorded call and call me back.
They called yesterday and said I was told everything correctly and that there was no Misrepresentation. When I asked about the debit, he said there was nothing on the tape about my recinding my card info, nor any of the statements about not being satisfied. He also tried to get me to look at their website for better and greater items not shown in the catalog.
I was not interested in that, I just wanted my money back. I asked for a supervisor. "James, employee number 5052" said there is not one available. I went off, screaming at this guy for almost 45 minutes to get me a manager. He just kept saying all we was able to was connect me to someone to set up date for me to listen to the tape.
FINALLY, he put me through to someone who gave the same line about the tapes. Then she put me through to someone else in Escalations, Rose, employee number 5022. She said the same thing James did about the website and that I was not misrepresented. All I could do was agree to listen to the tape which I have scheduled for next week.
After finding this website and reading some reports I realized that I'm on day 54 of the "60 day" period and called my bank to file an unathorized debit and complaint. She's not sure if I will get my money back but there is a chance. Today while filling out my report I was asked for a website address for the fraudulent company. I didn't have one. I knew every person I'd spoken to kept telling me to go there. So I looked through the "package". No web site listed. I called customer service, finally after an hour of calling, hanging up and calling back, someone answered and wanted my social security number first.
I said I simply wanted to see the website for all the great things I was told they have that aren't in the catalog. Well I checked it out and I can't even get in. I called back and again they needed my ssn to access my info. We went back & forth a bit and I finally told her what a fraud her company was and hung up.
Who ever runs this complaint website - Make commercials, Connect with 7 on Your Side / Contact 4 (news programs that help consumers like us who have been duped), put ads in the News papers. Make yourself known all over the place. You should be better advertised for unsuspecting individuals such as myself. If I had found this website 2 months ago, I would not be going through this. Thank god I did now and I will make sure to pass your website on to my friends. Thank you for the time and opportunity to share my claim.
Kirstie
Concord, California
0 comments