Here are another couple of techniques Brooke uses to "flip" an agency:
1) "Skimming". The contract between you and Brooke says that you will get all commissions due to your agency from the carriers (franchise fee is taken out separately). Well, Brooke does not put all of your commissions on your statement. For instance, company a pays 15% for a new policy. Brooke puts the commission from company a on your statement at 13% or 14%. It is fine for a company to get an "override" on your production, but this is just plain stealing.
2) Orphan accounts. Brooke puts a new policy on an "orphan account" when Brooke says they have not received all documents from your agency. This is total BS because in order to receipt a payment to a customer, you have to set them up in their horrible "management system". YOU WILL NOT GET PAID ON ORPHAN ACCOUNTS!!!
3) Missing onlines. Brooke will say that you have money that cannot be reconciled to your deposits. Brooke will stand by their incompetence on this issue even after you fax over (multiple times) the receipts from each payment entered into their system & the deposit slip showing the total deposit made.
These are only a few of Brooke's tactics. If you question anything that Brooke does, they tell you "it is time to work on an exit strategy for you".
Go to yahoo-finance & type in stock/ticker symbol BXXX. Look at the "message board" section to see just how many agents across the country are being ruined.
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