A few months ago my business partner signed a contract with Bank Card USA for credit card processing. Bank Card USA's contract stated they would deposit all funds into our bank account within 48 hours of each transaction.
The first deposit they made in our bank took six days the second deposit took seven days. Two other deposits were made, each taking six to seven days.
Two days ago we learned that none of the money we had run on our credit card machine from mid December through the Christmas holidays had been deposited.
I called Bank Card USA and asked a customer service reprosentative what the problem was. He informed me that they had frozen my account in mid December. He then transferred me to their risk management department for further information. I left four messages with risk management that day and to this date no one from that department has returned my calls.
Yesterday, Daniel Start from Bank Card USA did call me. During our lengthly conversation he informed me my account had been frozen because I had run a credit card for more than $300.00.
My contract does not state that I am limited to $300.00 transactions or that Bank Card USA has the right to withold moneys from my account.
Daniel Start stated that my credit was better than my business partners and that if I would sign a new contract with Bank Card USA they would release our moneys to our account. He also stated that he would withold all my money for up to 180 days if I did not sign the contract.
There was a lot said during our conversation. Basically I had no confidence that anything Daniel Start said was true. Bottom line is that Bank Card USA owes me thousands of dollars and refuses to give me my money. When I told Daniel Start I had spoken to my attorney he told me there was nothing my attorney could do about this.
Bank Card USA's contract means nothing to them. They have not kept any part of it. I had no idea that a company as large as VISA/Mastercard would allow people like this to reprosent them.
I'm a small business owner with bills to pay. It seems I purchased merchandise and worked long hours to sell it so some slick talking California company could steal it all from me. And then they want to hold my money hostage until they get my name on a contract. We already have a contract.
I wish I had never heard of Bank Card USA or Daniel Start.
You might want to think twice before you do business with these people.
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