Recently we have notified Bank of America in writing and via telephonic conversation with customer service representative Yvonne (supervisor) and Able, that a duplicate bill pay error had been processed by EFT.
Both representatives stated that EFT's cannot be reversed and that we would be charged overdraft fees. Funds have not been deducted from our account and have not been received by the Payee (Best Buy) as of this date. At the is point we are ready to take legal action and we are seeking participants to enter into a class action lawsuit.
Here are some of their convuluded e-mail responses:
Scheduled Payment Date: September 08
"Amount: $1364.88
Thank you for your recent inquiry regarding your payment to Cit... Made through Online Banking Bill Pay.
At your request, we have stopped check number 79 and will issue a credit to your account. This credit will post to your bank account within one to two business days (excluding weekends and holidays). It is possible that if the check is presented and cashed before this time frame, it can override and void the request to stop and credit. Please be advised some payees assess fees when they receive and try to cash payments that have already been stopped.in order to avoid any fees, we recommend that you advise Cit. Of the situation. You are entitled to receive a copy of any document that we relied upon during our investigation and/or processing of your request. To request documents, you can e-mail us anytime and we will send the appropriate documents by U.S. Mail. Thank you for your recent inquiry regarding your best buy payment."
&Reply Separator&
"This payment was sent electronically on October 16 and started to process on October 13. Once a payment has started to process we are unable to stop the payment. We apologize for the inconvenience. You are entitled to receive a copy of any document that we relied upon during our investigation and/or processing of your request. To request documents, you can e-mail us anytime and we will send the appropriate documents by U.S. Mail.
"Scheduled Payment Date: September 8
Amount: $1364.88
Thank you for your recent inquiry regarding your payment to Cit... Sielie at Cit... Confirmed a payment posted to your account on September 08. We explained that check number 79 was cashed and cleared on September 13. Cit... Began processing a refund check to you on October 10. If you have not received your refund check within 10 business days, please contact Cit... Directly at."
&Reply Separator&
"Scheduled Payment Date: 09/08
Amount: $1,364.88
Thank you for your recent messages regarding this payment. We appreciate the opportunity to service your banking needs. We understand your frustration with the situation. We advised you on September 11, that while we show that you cancelled the Automatic Payment in place for Cit... On September 8, that the above payment was already in process and could not have been cancelled. You should have the refund check from Cit... By October 24.
&Reply Separator&
GENERAL E-MAIL DATE: 10/22
FROM: US
TO: Customer Service
That is simply a lie. I spoke with check free and they can cancel, change, credit, delete any payment in real time.
&Reply Separator&
Dear,
Scheduled Payment Date: October 16
Amount: $2000.00
Thank you for your recent inquiry regarding your payment to... Buy made through Online Banking Bill Pay. We are unable to cancel or change this payment because it has already begun to be processed. You may wish to allow time for the payment to post, and then contact your payee to obtain a refund of this payment. You may cancel or edit payment information online, without our assistance, as long as the payment status is "Scheduled."
&Reply Separator&
The above payment was authorized and created by an individual who logged into Online Banking with your Online ID and Passcode. Since the payment was never cancelled, it was processed as instructed.
Since we were unable to obtain the funds from your account, the payment has been reversed from your payee. You may wish to contact Best Buy/Household to verify the status of your account prior to scheduling future payments through this service.
&Reply Separator&
GENERAL E-MAIL
DATE: 10/22
FROM:
TO: Customer Service
It seems as if you have a problem. I didn't authorize the deduction, cancelled the payment, and you lost money. Contact your vender check free to get your money back.
&Reply Separator&
Dear:
We have processed the payment listed below and sent funds to the recipient on your behalf. Unfortunately, we were unable to withdraw funds from your account to cover the payment. As a result, you may be charged a fee.
Payment Detail
Recipient:
Amount: $2,000.00
Payment Date: 10/16
Reason: INSUFFICIENT FUNDS
We will make a second attempt to withdraw funds from your account to cover this payment on 10/18.
Action Required to Avoid Possible Cancellation of the Payment:
If this notice is due to insufficient funds, please ensure there are sufficient available funds in your account by 10/18 to cover all transactions and fees that may post to your account.
date: 10/17 time: 08:23: 55 msg.
FROM:
TO: Customer Service
Dear:
We have processed the payment listed below and sent funds to the recipient on your behalf. Unfortunately, we were unable to withdraw funds from your account to cover the payment. As a result, you may be charged a fee.
Payment Detail
Recipient:
Amount: $2,000.00
Payment Date: 10/16
Reason: INSUFFICIENT FUNDS
We will make a second attempt to withdraw funds from your accou... This message history has been shortened due to limitations in the amount of text that can be displayed.
&Reply Separator&
We would appreciate your assistance in stopping Bank of America's unethical and illegal EFT banking practices. We trusted Bank of America to protect our money and they are taking it from us. This is another case of "Big Business" taking advantage of the little guy.in the final analysis, actions entered into the on line system under one log in ID, does not carry over to all linked accounts. This is a flaw in the on-line banking merger at Bank of America.
Toni
San Francisco, California
U.S.A.
0 comments