My fiance purched a 2004 trailblazer in his name back in november. The dealership with who he purched the car from put him through wellsfargo finance. Before he could drive the car off the lot he had to have full coverage on the blazer. He did.
Everything seem to be fine until he got a letter in may from wellsfargo stating they did'nt receive a payment for april. It also gave a phone number, so he called it (tuesday) may 31.
The guy said he is in the repo dept. What! My fiance then asked what is going on, and the man then called calvin said they are missing our pymt for april. My fiance said no way. The payment was made over the phone with check by phone (electonic check) the man then told my fianace to fax him proof of pymt. He did that.
When we woke up the next morning the trail blazer was gone out of our drive way. We called the police and had a police report wrote up, and my fiance then explained to the officer the problem we were having with the finance company, and the officer told us that when a repo happens.
The repo people or the finance comp is suppose to notify auto theft first, so when the officer ran the plate number and vin. It did not come back as being repoed. So from there it was reported as stolen. This was at 5:30am june 1st 2006. We waited until 8am that same day for wellsfargo to open so we could call the guy calvin which he is the one we were dealing with from the beginning.
Come to find out, calvin wasn't working and the person then put my fiance through to some else. That person then put him through to another person who then said they had two checks returned for nsf. We asked for the months that they claim and the lady said april and may. My fiance then again said oh no, i have proof you got your pymt, and the lady asked him again to send the proof by fax and he did. Again.
We waited for this lady to contact us back letting us know they recieved the fax but no call came. The next day my fiance called them back and the lady said they never got the fax or someone removed it from the fax machine there. She asked the he fax it again and he did. But this time he faxed the actual copy of the electronic check they cashed and the bank statement which showed they got there pymt.
My fiance then called the finance company back just to get the run around again. They are saying now feb and april pymy were returned. Bullcrap. We faxed them all the proof that pymts were made and checks were cashed, then to top it off they said they also added on insurance which we already insurance of our own we were paying, so now the its up to 4,000 we owe according to these people.
Well at this point my fiance asked that they send him, proof of what they are claiming. From here its a night mare.
They then say they can't do that. That they have to transfer him to customer service. They said they can't do it that they have to transfer him to recovery. Then they said they can't help that they have to transfer him to redemption. Boom.
My fiance tried to talk to the person to let them know he had already spoke to a person in redemption and the lady actually told him to be quiet she had to transfer him and he again tried to let the lady know he wanted to say something. The lady then told him to shut up right now she is transfering him, wellmy fiance could not take it anymore and hung up the phone but not befor he got one last word in. You b$%#ch.
It seems like ever since we asked for proof from them, that we became crap to them. Well what comes around goes around wells boys. We have an attorney. We are in the process of reporting this to trade commisioner and to others. We maybe small, but not mess with us honest living people. We won't stand for it no more. All we did was ask for proof showing the nsf's. We then get a letter today (june 6th) stating they are going to sell my fiance's blazer at a private auction sometime after june 15th. Also that we can get the blazer back on the conditions that he pay all cost's includind repo, fees, past dues, late fees, storage. Why should he have to pay anything for their mistake.
Please help him
Karen
indianapolis, Indiana
U.S.A.
0 comments