After a family emergency disallowed me to pick up a check and deposit it before 7 pm, making it viable for that day's business, I deposited the check the following day. This is the same net result as depositing the check after 7 pm the night before according to bank policy.
I proceeded to use my debit card that evening only to find out days later that the Bank's former policy of crediting an account prior to debiting it on the same days business is no longer a policy, even though I had been told by numerous bank "employees" in the last year that the bank still practiced this 'common sense' policy. Apparently, the bank informs their customers, in tiny gray print on the back side of statements looking like a watermark, of their policy, but they do not bother to inform their employees of this policy.
The bank debited my account for all of the charges incurred after 7 pm that day; however, they of course did not credit the check until I took it in the next day. It seems very fraudulent to NOT allow a customer to make deposit after 7 pm, but they will debit the account up until midnight.
This makes no sense and resulted in a snowball effect of nine overdrafts at $32 each plus extra charges totalling $288.25. I am disabled and unemployed and have done business with this bank for a couple of years, processing lots of money through their company, and until my job situation changed, I made very few mistakes.
This is absolutely the last bank I ever plan on doing business with, because it seems they are all the same. I had hoped for better, but apparently unless you have lots of money you will be treated with disdain.
0 comments