I opened my e-trade account for some simply stock market investing with some money that I had to spare. I filled out all the information online and was aproved the same day for my account to start buying stocks. I gave them all my information of current residency and social security numbers and bank information to transfer money into my portfolio.
Next I bought a good amount of shares in two (undisclosed) companies that I felt was good stock. After trading for over a week, I log in to my account only to find that it has been put on a hold. I'm dazzled and confused how this could happen. My stocks are not accessible and when your stock account is on hold there is no way of selling or buying you stocks. One the companies in my portfolia during this time I desperatelly needed to sell because the stock was dropping.
E-trade explained to me after some horrible customer service on the phone, and waiting for hours for someone to explain me what was going on is that the address on my account did not match the address on my credit card report (equifax). This seems like a legit reason to close my account right? Wrong! Only one credit card was registered on my credit report on my old home address. I have one mortgage, three credit cards and a car loan on my new address, which is the one I gave e-trade in the first place!
So I was told to fax e-trade my driver's license with my current address so they could remove the hold my stock account, which now both stock were dropping fast. I inmediatelly faxed them the information they needed, but yet managed to lose my fax with confidential information 3 times over a period of 10 days this problem has still not been fixed! Meanwhile my stock is dropping. And the managers and customer service reps cannot help me or they keep losing the fax I send them. I hold e-trade financial responisble for the loss of money I have incurred.
Thanks
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