We to have fallen prey to Vanderbilt's lovely ways of handling business. August we called to ask for a payment deferment because my husband and I both had unexpected surgeries come up in that same month.
Remind you that we were never late on payments. We were informed by the lady that we were talking to as she laughed at us "that would take an act of god to do that, and then it still is not happening".
Thats when the lovely phone calls of threats and disrespectful phone calls started coming in. We continued to still make payments just a week late. The lovely Jimmy started with the calls of asking where our payment was and that my husband was a liar that he wasn't trying to work over time so that we wouldn't be a week late every month.
He told us he was going to take our home from us. Now I remind you that we have had this home since 2000 never been late until the surgeries me and my husband had came about. But to talk to Jimmy you would think we were some kind of low life trash who did not pay our bills on time since we had the loan.
When we got this home we would be able to refinance it a few years after we got it. Well we are finding out no one once to touch our home even if it is on land and on a foundation. Plus that vanderbilt has it where no other loan companies will refinance their loans.
Also, we have requested time after time payment books for our mortgage haven't seen one since we got the the first book when we purchased the house. So I pay the extra money to western Union the payment so I have proof that I made the payments.
So for those fellow people who have to be held under this so called company I feel your sorrow too. I wish you luck and maybe we will eventually hang this company up by it's toes for it's ways of conducting itself in a unbusiness manner.
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